Terms of Use
PLEASE READ CAREFULLY.
BY USING OUR SERVICE YOU SIGNIFY YOUR ACCEPTANCE TO THESE TERMS OF USE.
IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF USE BELOW, PLEASE DO NOT USE OUR SERVICE. Exclusive Transportation RESERVES THE RIGHT, AT ANY TIME, TO MODIFY, ALTER OR UPDATE THESE TERMS OF USE. YOU AGREE TO BE BOUND BY SUCH MODIFICATIONS, ALTERATIONS OR UPDATES.
On Time Guarantee: (Does not apply to the following: from the airport or FBO)
If we are 15 minutes late, your ride is free. To qualify, customers must reserve online and at least 24 hours in advance. Excludes weather-related delays. Covers total fare value up to $100 and exclude toll’s, tips, and surcharges.
*not applicable on If stuck in traffic or due to unexpected incidents”.
Reservations:
We recommend that our clients reserve a car ahead of time (at no additional charge) to be guaranteed a car at the time of pick up. We can provide you with a car at short notice by phone or online upon availability.
No-Shows:
If you do not see your driver at a certain pickup point do not leave before calling the dispatch office (844) 933-2121 or (913) 674-8003 we will direct you to your chauffeur. If you leave without calling you will be billed for the full price of the ride (or a no-show fee). If we do not hear from you, the driver will wait up to 15 minutes at regular pickups and up to 30 minutes at inside airport pickups after the scheduled pickup time. We will then try to reach you by calling you on your cell phone, your home phone, or your contact person’s phone all depending on the nature of the pickup. If we do not get a response we will then release the car and you will be billed for a No Show which will be the Full Price of the ride (or a no-show fee) plus any waiting time charges. To authorize the driver to wait please call the office to authorize his wait. If we do not hear from you after the time frame, we will contact you again, if no contact is made you will get billed for the ride plus the waiting time. Therefore A “No Show” fee is equal to the trip cost plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your Driver, Please call (913) 674-8003 to avoid a “No Show” fee.
Damages Resulting From Your Act:
Exclusive Transportation will charge you the cost of cleaning the vehicle as a result of you or your authorized party Getting Sick in or damaging the vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition.
If the vehicle is put out of commission due to damages resulting from your party you will be responsible for compensating Exclusive Transportation for lost revenue until the vehicle is returned to service.
Credit Card Transactions:
We take an authorization for the full amount on the card to guarantee funds availability 72 hours prior to the scheduled ride, it may show as a “Pending” or “posted” if you check your credit card account statement online. The authorization amount may be higher than the expected charges in the event you decide to make additional stops or change your destination. We will then finalize the charges on your card after the trip has been completed. All receipts are sent by email.
Disputes:
Corporate & Individual accounts and personal profiles, all charges applied to the customer’s credit card will be considered correct unless we receive an objection within 15 days from the charge date in writing. Copies of the credit card statement or credit card slips or vouchers should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable.
Rates Changes:
Exclusive Transportation KC can change the rates and any of the services, charges, costs, fees, and expenses at any time without prior notice.
Itemized Invoices:
Corporate, Individual accounts and personal profiles, Itemized invoices are sent only when requested.
Payment Due Date:
Corporate clients with established corporate accounts, All payments should be received no later than 15 days from the invoice date unless otherwise agreed on in the contract. Payments not received within the time frame allowed shall occur interest charges added of 24% yearly or 2% monthly.
Individual accounts and personal profiles, All payments should be received after executing the ride. For credit card holders the total charge will be charged to their credit card after completion of the ride.
Point To Point Fare:
Point-to-point service is calculated based on a base rate plus mileage. This service is not for a set period of time, just the time needed to travel from point A to point B. if you need a vehicle for “X” hour(s) please reserve the hourly service.
Hourly Rates:
Packages of Vehicles rented hourly. Certain hourly minimums and zones restrictions apply.
- Hourly services provided have a 3-hour minimum outside The Kansas City Metropolitan Area. (Weekends and Holidays may have a longer minimum hourly requirement, please call or email us to confirm.) The hourly charge is calculated based on the time vehicle is scheduled to pick up in the Kansas City Metropolitan area to when the vehicle drops off in the Kansas City Metropolitan area. (If your pickup or drop off destination is outside of Kansas City Metropolitan area you may incur a travel time charge).
- Nationwide trips: the rental clock will begin and end when the vehicle leaves/returns to the garage.
- One-way transfer service may not be available on weekends, holidays and during special events.
- Prices may vary by date and vehicle availability. (For seasonal events such as graduations and weddings, be sure to reserve early.)
Waiting Time:
Exclusive Transportation KC provides 20 minutes for domestic flights and 30 minutes for International flights based on the reported flight arrival time for airport pickups only.
A 15 minute grace period is granted for all other pick-ups. Waiting time will be charged at 15-minute increments after the grace period.
Exclusive Transportation KC checks all domestic and international flights one hour before the driver is dispatched, billing starts after grace period allowed from the official time of arrival (ETA).
Train station: train schedules can’t be monitored accurately, Therefore, billing begins at the scheduled pick-up time.
Stops:
Price per stop varies based on distance and location, please call us to request pricing. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper or to mail a letter, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges.
Tolls:
All round trip tolls are billed to the customer depending on the route chosen. Exclusive Transportation KC will charge for all round-trip tolls to and from the designated destination.
Exclusive Transportation KC only collects the tolls, We do not charge them.
Meet & Greet:
Meet and Greet Airport Service is offered at NO additional charge. parking and waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated vehicle location (Assisting with the luggage).
Parking:
All parking fees and other airport regulatory fees are additional (usually $3.00 ). We do not charge them, these fees go directly to the airport parking lots.
Gratuity:
A 20% Tip (gratuity) is added to every trip, there is no need to tip anything additional to the drivers unless you would like to.
Baby Seats:
Exclusive Transportation KC recommends that parents get their own baby seats however we can provide one for an additional $25 per car seat when requesting a Sedan, car seats are free with all SUV reservation’s (please mention that you will need a baby seat when you place your reservation).
Holidays Surcharges:
A holiday and Severe Weather surcharge may be applied to trips occurring on national/religious holidays or days with inclement weather.
Service Error:
In the event of a vehicle breakdown or service Error, Exclusive Transportation KC will make every attempt to provide a replacement vehicle (maybe through a 3rd party affiliate) that is equivalent to the original reservation. Exclusive Transportation KC cannot be held liable for missed reservations/appointments due to a service error.
Cancellations & Changes Policy
Unless otherwise agreed to or provided in writing, the following applies:
- For local service in the Kansas City metropolitan area, we generally accept cancellations on sedan & SUV airport transfers without a charge 3 hours before the scheduled pick-up time.
- Vans, Minibuses, premium, and specialty vehicles require no less than a 24-hour cancellation notice.
- Motor coaches require no less than 15-day cancellation notice and up to 30 days notice.
- International cancellations require a minimum 72- hour notice or as noted in your confirmation.
- Cancellation notices may vary due to local conditions (i.e. weather), event, vehicle type, and market area.
- Time changes made with less than the required notice above will still result in additional and possibly full charges.
- A suggested 20% gratuity has been added to the total cost of the reservation for your convenience for your chauffers gratuity. Gratuity is completely discretionary and may be increased or decreased at your request.
- Added stops will result in an extra stop fee.
- If you cannot locate your Chauffeur, please call our office at Toll-Free at (913) 674-8003.
- Cancellations may vary due to vehicle and event type.
Rates, charges and terms are subject to change without notice
Last Updated On 6/24/2019 @4: 49 pm CST. By Management.